Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

PROCESSING TIME

All orders have a 5-7 business days to receive your tracking number..

We may experience delays with processing and shipping, due to the increase of order volume. Once your order has been scanned into the shipping carrier's network an expected delivery date will be reflected.

ORDER MODIFICATION

We know how important your order is, so we aim to fulfill orders as quickly as possible!

If an order is in processing, it has already been sent to the shipping department and we will be unable to modify it. We cannot cancel any orders.

For any further inquiries about your order, please email us at support@knotlesskay2021.zendesk.com with your inquiry described in detail including your order number to assist as quickly as possible.

TRACKING

Each order receives an assigned tracking number as soon as the label is printed. We encourage each customer to check their preferred method of communication provided during checkout to get updates about your order. Once your order has been received by the shipping carrier chosen during checkout the duration of the transit of your package is solely controlled via the carrier chosen during checkout, this is completely separate from the allotted timeframe of your order in processing.

LOST OR STOLEN

Knotless Kay is not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship your package, however once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen. It’s important to provide detailed and comprehensive shipping information when placing your order. Knotless Kay is not responsible for undelivered packages due to misinformation of shipping addresses submitted by the customer during the checkout process.

REFUNDS, RETURNS, EXCHANGES

Due to the nature of the items sold on the Knotless Kay platform all sales are final and are not eligible for refunds, returns or exchange.